Firstly, key note is that Certificates today require no action – there is no security issue nor any issues with issuance !! Google’s unilateral changes to the Chrome browser do not require any action immediately. Enough is Enough.
On behalf of Symantec, we want you to note that Symantec is proud to be one of the world’s leading certificate authorities. Symantec strongly objects to the action Google has taken to target Symantec SSL/TLS certificates in the Chrome browser. This action was certainly unexpected, and Symantec believes the blog post was irresponsible! Symantec hopes that this was not calculated to create uncertainty and doubt within the Internet community about our SSL/TLS certificates.
Google’s statements about Symantec’s issuance practices and the scope of Symantec’s past mis-issuances is exaggerated and misleading. For example..
- Google’s claim that Symantec has mis-issued 30,000 SSL/TLS certificates is not true. In the event Google is referring to, 127 certificates – not 30,000 – were identified as mis-issued, and they resulted in no consumer harm as they were for test purposes .
- While all major CAs have experienced SSL/TLS certificate mis-issuance events, Google of recent has singled out the Symantec Certificate Authority in its proposal even though the mis-issuance event identified in Google’s blog post involved several CAs.
Symantec has taken extensive remediation measures to correct this situation, immediately terminated the involved partner’s appointment as a registration authority (RA), and in a move to strengthen the trust of Symantec-issued SSL/TLS certificates, announced the discontinuation of our RA program. This control enhancement is an important move that other public certificate authorities (CAs) have not yet followed.
Symantec operates our CA in accordance with industry standards and maintains extensive controls over our SSL/TLS certificate issuance processes and Symantec works to continually strengthen their CA practices. Symantec has substantially invested in, and remain committed to, the security of the Internet. Symantec has publicly and strongly committed to Certificate Transparency (CT) logging for Symantec certificates and is one of the few CAs that hosts its own CT servers. Symantec has also been a champion of Certification Authority Authorization (CAA), and has asked the CA/Browser Forum for a rule change to require that all certificate authorities explicitly support CAA. Symantec’s most recent contribution to the CA ecosystem includes the creation of Encryption Everywhere, our freemium program, to create widespread adoption of encrypted websites.
Note that Symantec wants to reassure their customers and all consumers that they can continue to trust Symantec SSL/TLS certificates.
Symantec will continue to vigorously defend the safe and productive use of the Internet, including minimizing any potential disruption caused by the proposal in Google’s blog post. Symantec is currently open to discussing the matter with Google in an effort to resolve the situation in the shared interests of our joint customers and partners.
“We suggest and strongly recommend that you continue as normal with your procurement of Symantec SSL Certificates as we are working to clarify Google’s statement. You can expect an update soon once we assess if changes are necessary.”
– Lead Engineer – Encryption , Acmetek Global Solutions, Kevin S Naidoo